Professional VoIP Training Services
Neturally Speaking provides world-class training for organizations wanting to obtain an in depth knowledge of their IP-PBX, and thereby, allow them to get the most from their IP Telephony system. Neturally Speaking offers a variety of training programs which can be tailored to meet your needs and budget.
End User Training
- The End User Training Program is designed for the general office worker, and others, who need a basic understanding of their IP Phone and the basic VoIP enabled services available on their communications network. This training is available via self-paced tutorials available on our web site
- IP Phone tutorial Manuals for specific IP Phones are available by PDF download from the "Support" section of our web site (learn how to transfer calls, answer calls, set up conf calls, access and retrieve voice mail, etc,)
- IP-PBX end-user feature reference provides specific "How-To" information on the many features available on the IP-PBX
Operator Training
- Self-Paced Receptionist/Operator tutorials are available on our web site
- IP Phone tutorial manuals for specific IP Phones are available by PDF download from the "Support" section of our web site (learn how to transfer calls, answer calls, set up conf calls, access and retrieve voice mail, etc,)
- Reception/Operator Features "How-To"
- Extension/Trunk Monitoring
- Call Management using the console display
Contact Center training (Agent & Supervisor)
- How to access and manage CRM applications with IP-PBX
- How to add agents and supervisors
- How to configure data collection thresholds and parameters
- How to configure queuing, overflow, interflow, callbacks, no available agent, and call abandonment sceneros
- How to configure custom system parameters and call routing
- How to view ACD, call results, and real-time queues
Site Administrator Training
- Performing ongoing maintenance
- Configuring analog and IP phones for the IP-PBX
- Configuring IP-PBX extensions
- Configuring IP-PBX trunks
- Set up multi-site environments
- Configuring system users
