Professional VoIP Support Services
NeturallySpeaking's Professional VoIP support services assist organizations by greatly improving their operations and communications with comprehensive support solutions that maximize the value of their NSVOIP IP Telephony system.
In the early stages of IP Telephony many organizations looked toward IP-based phone systems to realize long-distance, international, and other calling cost savings. With the maturity of IP Telephony, including the emergence of complex converged IP networks, many businesses and organizations are now seeking to capitalize on the enhanced calling features and Interoperability of IP-PBX systems and converged IP networks to provide competitive advantages across the organization. Neturally Speaking’s Professional VoIP Support Services assist organizations achieve that synergistic value and thereby empower them with the functionality to enhance communications and increase productivity.
IP Telephony Support Services
Core Support Service
NeturallySpeaking “core” support service provides a basic level of support for NeturallySpeaking NSVOIP systems. Core support service includes:
- Basic Troubleshooting
- Remote installation assistance
- Network configuration guidance
- Hardware Support 2
- Setup of IP Phones
- General System Configuration
Platinum Care Support Services
For organizations whose needs require a higher level of support NeturallySpeaking's Platinum Care Support provides a comprehensive support service designed to meet mission critical IP Telephony needs. Platinum Care support includes all of the benefits of Core Support, plus:
- Softswitch core troubleshooting
- Remote updates and upgrades
- Troubleshooting Echo and Line problems
- Support for selected third party VoIP equipment
- Setup of complex dial plans and trunks
- System down critical issues
- Multi-site configuration support
- Off-site system backup
- Setup and testing of remote extensions
- 24/7 Access to Support Professionals
Our Network Services Group provides customers with 24/7 support of their IP telephony systems, keeping their business and systems up and running. By choosing this option Neturally Speaking takes full responsibility for problem isolation and resolution.
