NETurallySpeaking-Contact Center

The NETurallySpeaking-Contact Center Edition enables organizations to effectively manage a high volume of inbound or outbound calls while capitalizing on each calls selling opportunity through integration with customer data. With features specifically for contact center environments all calls will get routed to the right agent, and if applicable, the right skill, improving customer satisfaction and increasing profits. Organizations can control the setup based on the number of customers called from, time of day, and customer CRM data. Calls can be prioritized based on customer-specific criteria. The call recording feature allows management to conduct ad-hoc quality control and sales verification. Agents can also manually request recording. Like similar, much costlier ACD's, Supervisors can track which agents are on a call or on a break, and assess a campaigns performance with customizable reports. Coupled with a VoIP based Flat rate 800 service, the NETurallySpeaking-Contact Center Edition provides a truly enterprise class ACD.

Contact Centers demand much more from their communications system than basic call routing and queuing provided by legacy Call Center solutions. Today's Contact Center is not merely concerned with a number or type of call; rather, the question becomes how to capitalize the value of each contact. The NETurallySpeaking-Contact Center Edition bridges the gap between an organizations voice and data systems to create new ways of fulfilling the contacts experience, and thereby, the organizations productivity and efficency. By adding custom CRM integration organziations can utilize their existing customer data and CRM applications to track leads, opportunities, sales, and customer inquiries and problems.